Return & Cancellation
Return and Cancellation Policy
At ATT inDian Online, we strive to ensure a seamless shopping experience. However, we understand that sometimes plans change. Below are the rules regarding cancellations and returns across our various service categories.
1. Order Cancellation
- Food & Sweets: Cancellations are only permitted within 2 minutes of placing the order. Once the kitchen or bakery starts preparation, the order cannot be canceled, and no refund will be issued.
- Groceries & Products: You can cancel these orders anytime before the vendor dispatches them for delivery.
- Services (Salon, Plumbers, etc.): Cancellations must be made at least 1 hour before the scheduled appointment. If the service provider has already reached your location, a minimum visiting fee will be charged.
- Wedding Logistics & Productions: These require a significant amount of planning. Cancellations made within 48 hours of the event may result in the forfeiture of the advance deposit.
2. Return and Exchange Policy
- Grocery & Fresh Items: Due to the perishable nature of these goods, returns are only accepted at the time of delivery if the items are damaged, expired, or incorrect.
- Garments: We offer a 7-day exchange policy for size or manufacturing defects, provided the tags are intact and the item is unused.
- Electronics: Returns are only accepted if the product is "Dead on Arrival" or has a physical defect. For all other issues, the brand’s warranty policy will apply.
- Used Items: Please note that all sales in the Used Items category are final. No returns or exchanges are allowed for second-hand goods.
- Custom Printing: As these items are personalized to your design, they cannot be returned or refunded once the printing process has begun.
3. Refund Process
- Paid Orders: If a cancellation is approved or a return is processed, the refund will be credited back to your original payment method (UPI, Card, or Wallet) within 5-7 working days.
- Cash on Delivery: For returns of COD orders, the refund will be issued via the ATT inDian Online app wallet or a bank transfer.
- Delivery Charges: Delivery fees are non-refundable unless the return is due to an error on our part (e.g., wrong item delivered).
4. How to Request a Return/Refund
- Go to the "My Orders" section in the app.
- Select the order you wish to return or report.
- Click on "Return/Refund" and upload a photo of the issue (if applicable).
- Our support team in Jammu Kashmir will review your request and get back to you within 24 hours.
